Privacy Policy App Name: Tukaatu Search Last Updated: July 25, 2025 Effective Date: July 26, 2025
Introduction
Welcome to Tukaatu Search. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains in detail how we collect, use, store, disclose, and safeguard your information when you use our mobile application ("App"). It also describes your rights regarding your personal data and how you can exercise them.
Tukaatu Search is a social commerce platform built for the people of Nepal, enabling users to discover products, shop from local and national stores, manage orders, communicate with sellers through real-time chat, and engage with product-related content. The App is available on Android and iOS platforms.
By using Tukaatu Search, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the App immediately.
App Name: Tukaatu Search Platform: Android & iOS Email: support@tukaatu.com Phone: +977 980 569 2517 Address: Mid Baneshwor Milan Chowk, Kathmandu, Nepal - 44600
We collect information in the following ways to provide and improve our services.
2.1 Information You Provide Directly
Phone Number - Required for account registration and OTP-based login and verification. Your phone number serves as your primary account identifier.
Full Name - Collected during profile setup to personalize your experience.
Profile Photo - Uploaded voluntarily by you during profile creation or editing.
Delivery Addresses - Full address details including street name, area, city, region, and GPS coordinates saved for order delivery purposes.
Chat Messages - All text messages and media files (images) you send or receive within the in-app chat between you and sellers or other users.
Product Interactions - Products you view, save, share, or purchase within the App.
Customer Notes - Optional delivery or order notes you add during the checkout process.
Coupon Codes - Discount codes entered during checkout for validation and application.
Abuse Reports - Details you provide when submitting a report against a user, store, or content through the Report Abuse feature.
Support Requests - Messages and information you submit when contacting our Help & Support team.
2.2 Payment Information
Tukaatu Search supports the following payment methods:
Pay on Delivery - You pay in cash or via your preferred wallet at the time of receiving your order at your doorstep. No payment credentials, card details, or wallet information are collected, transmitted, or stored by the App for this method. The transaction is entirely handled offline between you and the delivery agent.
HamroPay - An integrated digital payment gateway licensed and operated in Nepal. When you choose HamroPay as your payment method, you are redirected to HamroPay's secure payment interface. Your payment credentials, card details, and banking information are entered directly on HamroPay's platform and are never seen, accessed, or stored by Tukaatu Search. We only receive a transaction reference ID and payment status confirmation to update your order. This reference data is retained solely for order verification and financial record-keeping purposes.
Optional Campaign Creator and Payout Information
Users may optionally apply for access to Tukaatu Campaign features. To verify creators, manage campaigns, prevent fraud, and process campaign-related payments, Tukaatu may collect information such as the user's legal name, contact details, bank account details, digital-wallet number, account-holder name, and other information necessary for verification and payout processing.
Providing this information is optional and is required only for users who choose to participate in Campaign features or receive campaign-related payments. It is not required to use the main Tukaatu App or its general features.
Tukaatu may share necessary payout and verification information with the selected payment processor, bank, digital-wallet provider, or authorized campaign partner solely where necessary to process payments, verify transactions, prevent fraud, resolve payment disputes, or comply with applicable legal, tax, accounting, or regulatory requirements. Such information will not be publicly displayed, sold, or used for targeted advertising.
Tukaatu takes reasonable measures to protect creator and payout information, including appropriate access controls and encryption where appropriate. This information is retained only for as long as reasonably necessary for payment processing, dispute resolution, fraud prevention, accounting, or compliance with applicable legal and regulatory obligations.
Users may request access to, correction of, or deletion of their creator and payout information by contacting support@tukaatu.com, subject to applicable legal and record-retention requirements.
Security Notice: Tukaatu will never request or require users to provide their bank password, wallet password, ATM/debit card PIN, CVV, or one-time password (OTP) through the App, support communications, or campaign participation process.
2.3 Information Collected Automatically
The following information is collected automatically when you use the App:
Device Information - Includes device model, manufacturer, operating system version, screen resolution, and unique device identifiers to ensure compatibility and improve performance.
App Usage Data - Screens visited, features used, buttons tapped, time spent on each screen, and general interaction patterns within the App. This data is used to improve user experience and identify areas for improvement.
Push Notification Token (FCM Token) - A unique token generated by Firebase Cloud Messaging and collected after you log in. This token is used to deliver push notifications for order updates, chat messages, and relevant alerts to your specific device.
IP Address - Your device's IP address is logged for security monitoring, fraud detection, and abuse prevention purposes.
Crash Reports and Error Logs - Automatically collected when the App encounters an error or crash. These logs help our engineering team diagnose and resolve technical issues quickly.
Session Data - Login timestamps, session duration, and logout events for security auditing purposes.
2.4 Information from Device Permissions
We request the following device permissions. Each permission is used only for the specific purpose described below:
Camera - Accessed only when you actively choose to take a new photo for your profile picture, a product listing image, or when sharing an image in a chat conversation. The camera is never accessed in the background.
Storage / Photo Library - Accessed only when you choose to select an existing image from your device's gallery for your profile, a product listing, or a chat message. We do not scan or index your photo library.
Location / GPS - Accessed to auto-detect your current location when you are adding or editing a delivery address and to render the map view for address confirmation. Location is only accessed when you are actively using the address or map feature and is never tracked in the background.
Microphone - Accessed exclusively when you tap the voice search button to convert your spoken words into a text search query. The microphone is never accessed outside of this specific interaction.
Notifications - Used to deliver push notifications including order status updates, new chat messages, and relevant in-app alerts. You can manage notification preferences from within the App's notification settings screen or from your device settings.
2.5 Cookies and Tracking Technologies
The Tukaatu Search native mobile application does not use cookies directly. However, certain features within the App use in-app web views (WebView) to display external content such as payment pages and help pages. These web views may use cookies or similar tracking technologies governed by the respective third-party provider's privacy policy (such as HamroPay). We do not control or access cookies set by third-party web views. No advertising cookies or cross-app tracking technologies are used by Tukaatu Search.
We use the information we collect strictly for the following purposes:
Account Creation & Verification - To register your account, verify your identity via OTP, and maintain secure access to your account
Order Processing & Fulfillment - To process your purchases, manage your shopping cart, handle checkout, coordinate delivery, and send order confirmations
Payment Processing - To support Pay on Delivery and HamroPay payment flows and maintain transaction records for order verification
Push Notifications - To send timely order status updates, new chat message alerts, and relevant app notifications via Firebase Cloud Messaging
Real-Time Chat - To enable live messaging and image sharing between you and sellers or other users through Pusher WebSocket channels
Location & Address Management - To assist with delivery address entry, auto-fill your current location, and render maps for address confirmation
Voice Search - To process your voice input and convert it into text-based search queries within the App
Product & Content Discovery - To display relevant product feeds, store profiles, categories, and personalized search results
Bookmarks & Saved Items - To save, manage, and retrieve your bookmarked or marked products across sessions
Analytics & App Improvement - To analyze anonymized usage patterns via Firebase Analytics, monitor app performance, identify bugs, and continuously improve features and user experience
Report Abuse Processing - To receive, review, and act on abuse reports submitted by users against content, stores, or other users
Help & Support - To receive and respond to your support inquiries and feedback
Security & Fraud Prevention - To detect, investigate, and prevent unauthorized access, fraudulent transactions, and abusive behavior
Legal Compliance - To comply with applicable Nepalese laws, regulations, and lawful government requests
We understand that your private conversations are sensitive. This section explains in detail how we handle your chat data.
4.1 How Chat Works
Tukaatu Search uses Pusher WebSocket channels to power real-time messaging between users and sellers. Messages are transmitted over an encrypted connection and delivered instantly to the recipient's device.
4.2 What Is Stored
All chat messages (text and images) exchanged between users are stored on our secure servers.
Message history is retained so that you can access your previous conversations when you reopen a chat thread.
Images shared in chat are stored on our servers and linked to the conversation thread.
4.3 Who Can See Your Messages
Only you and the person you are chatting with can see the content of your messages under normal circumstances.
Tukaatu Search staff do not routinely read or monitor private chat conversations.
In cases where an abuse report is filed or a legal investigation requires it, authorized personnel may review specific chat content strictly for the purpose of resolving the reported issue or complying with legal obligations.
4.4 Message Security
All messages are transmitted over encrypted connections (TLS/HTTPS) to prevent interception during transit.
Access to stored chat data on our servers is restricted to authorized personnel only and is protected by strict access controls.
Images shared in chat are stored securely and are not publicly accessible without authentication.
4.5 Content Policy for Chat
Users are strictly prohibited from sending the following types of content through the chat feature:
Sexually explicit or pornographic material
Content that harasses, threatens, or abuses other users
Spam, phishing links, or fraudulent messages
Content that promotes violence, hatred, or discrimination
Any content that violates applicable Nepalese laws
Violations may result in message removal, account suspension, or reporting to relevant authorities.
4.6 Chat Data Retention
Chat messages and media are retained for as long as your account is active.
If you delete your account, your chat history will be deleted within 30 days.
In cases of active disputes, legal holds, or abuse investigations, specific chat records may be retained beyond the standard deletion period as required.
4.7 Reporting Abusive Messages
If you receive a message that violates our content policy, you can report it using the Report Abuse feature within the App. Our moderation team will review the report and take appropriate action.
5.1 User-Generated Content
Currently, user-generated content in Tukaatu Search is limited to:
Profile photos
Product listing images (for sellers)
Images shared within chat conversations
All uploaded images are stored on our secure servers. We reserve the right to remove any content that violates our content policy without prior notice.
5.2 Content We Display
Product content, store information, and promotional material displayed in the App are provided by registered sellers and store owners on the platform.
Tukaatu Search does not independently verify the accuracy of all seller-provided product descriptions but takes action when inaccuracies or violations are reported.
Video content displayed in the App (via the video player) is served from our platform servers and is content that has been reviewed and approved prior to publishing.
5.3 Reported Content
When a user submits a Report Abuse request:
The report is logged and reviewed by our moderation team.
The reported content, user, or store may be temporarily restricted pending investigation.
The reporting user will be notified of the outcome where appropriate.
Repeated or severe violations may result in permanent account suspension.
5.4 Intellectual Property
Users must not upload or share content that infringes on the intellectual property rights of others. If you believe your content has been used without permission, please contact us at support@tukaatu.com.
5.5 Video Upload and User-Generated Content
The App allows users to upload, record, create, and publish video content, including Campaigns, Reels, and Films. Users may also view, interact with, and share video content through features available within the App.
When users upload video content, the videos may be stored, processed, transcoded, compressed, optimized, and delivered through our platform to provide reliable playback and streaming across supported devices and network conditions.
Uploaded video content may be associated with information such as the user's account, upload date and time, content title or description, and engagement or interaction information.
Users are responsible for ensuring that they have all necessary rights, licenses, permissions, and authorizations for the videos, music, images, recordings, and other materials included in content they upload or publish.
For music and audio used in video content, we recommend that users use music available through the Tukaatu music library, which is licensed for use on the Tukaatu platform and may be used subject to the applicable license terms and restrictions.
Users must not upload, publish, or distribute content that infringes the intellectual property, privacy, publicity, or other rights of any person or entity, violates applicable laws, or breaches Tukaatu's Terms of Service or content policies.
Tukaatu may review, moderate, restrict, remove, or disable access to user-generated content that violates applicable laws, our Terms of Service, or our content policies. Users may report objectionable or inappropriate content through the reporting mechanisms provided within the App.
5.6 Marketplace Responsibility
Tukaatu Search operates as a marketplace platform that connects independent buyers with independent sellers and store owners. Tukaatu Search does not own, manufacture, warehouse, or directly sell any of the products listed on the platform.
All product listings, descriptions, pricing, images, and availability are provided solely by the respective sellers and store owners.
Tukaatu Search does not independently verify, warrant, or guarantee the accuracy, quality, safety, or legality of any product listed on the platform.
Sellers are solely responsible for the products they list, the accuracy of their product information, and the fulfillment of orders placed through the platform.
Tukaatu Search is not liable for any loss, damage, or dissatisfaction arising from products purchased from sellers on the platform.
5.7 Events Policy
Tukaatu's Events feature is entirely optional. We only access and process event-related information when you choose to open or use the Events section. If you do, we may process your account identifier, profile name/image, marks, comments, replies, ticket-purchase details, and event interactions to display event content, enable marking and comments, process tickets, prevent misuse, and provide support. Your public comments, replies, profile name, and profile image may be visible to other users. We do not sell your personal information.
We do not sell, rent, or trade your personal information to third parties for their marketing purposes.
We may share your information only in the following limited circumstances:
6.1 Service Providers
We work with trusted third-party service providers who assist in operating our App. These providers only receive the data necessary to perform their specific function:
Firebase (Google) - Push notification delivery (FCM), crash reporting, and anonymized analytics
HamroPay - Secure payment gateway for processing digital transactions
Optional Campaign Creator and Payout Information
Users may optionally apply for access to Tukaatu Campaign features. To verify creators, manage campaigns, prevent fraud, and process campaign-related payments, Tukaatu may collect information such as the user's legal name, contact details, bank account details, digital-wallet number, account-holder name, and other information necessary for verification and payout processing.
Providing this information is optional and is required only for users who choose to participate in Campaign features or receive campaign-related payments. It is not required to use the main Tukaatu App or its general features.
Tukaatu may share necessary payout and verification information with the selected payment processor, bank, digital-wallet provider, or authorized campaign partner solely where necessary to process payments, verify transactions, prevent fraud, resolve payment disputes, or comply with applicable legal, tax, accounting, or regulatory requirements. Such information will not be publicly displayed, sold, or used for targeted advertising.
Tukaatu takes reasonable measures to protect creator and payout information, including appropriate access controls and encryption where appropriate. This information is retained only for as long as reasonably necessary for payment processing, dispute resolution, fraud prevention, accounting, or compliance with applicable legal and regulatory obligations.
Users may request access to, correction of, or deletion of their creator and payout information by contacting support@tukaatu.com, subject to applicable legal and record-retention requirements.
Security Notice: Tukaatu will never request or require users to provide their bank password, wallet password, ATM/debit card PIN, CVV, or one-time password (OTP) through the App, support communications, or campaign participation process.
Pusher - Real-time WebSocket infrastructure for in-app chat and live notifications
Flutter Map / OpenStreetMap - Map rendering for location and delivery address features
All service providers are contractually obligated to keep your data confidential, process it only as instructed, and not use it for their own purposes.
6.2 Sellers and Store Owners
When you place an order or initiate a chat with a seller, the following information is shared with that seller solely to fulfill your order:
Your name
Delivery address
Order details and items
Customer notes (if provided)
Sellers are not permitted to use this information for any purpose other than fulfilling your order.
6.3 Legal Requirements
We may disclose your information if required to do so by applicable Nepalese law or in response to valid legal requests by public authorities such as a court order or government directive.
6.4 Protection of Rights and Safety
We may disclose information where we reasonably believe it is necessary to investigate, prevent, or take action regarding illegal activities, suspected fraud, abuse of our platform, or situations involving potential threats to the physical safety of any person.
6.5 Business Transactions
If Tukaatu Search is involved in a merger, acquisition, restructuring, or sale of assets, your information may be transferred as part of that transaction. You will be notified via in-app notice or email prior to your data being transferred and becoming subject to a different privacy policy.
Tukaatu Search is operated from Nepal and your data is primarily processed within Nepal. However, some of our third-party service providers operate internationally and may store or process your data outside of Nepal:
Firebase (Google) - Google's servers are located globally, including in the United States and other countries. Google processes data in accordance with its Privacy Policy and complies with applicable international data protection frameworks.
Pusher - Pusher operates servers in multiple regions globally. Data transmitted through Pusher's WebSocket channels may be routed through servers outside Nepal. Pusher processes data in accordance with its Privacy Policy.
When your data is transferred internationally by these providers, it is protected by:
Contractual data protection obligations between us and our service providers
The service providers' own compliance with applicable international data protection standards
Encryption of data in transit using TLS/HTTPS protocols
By using Tukaatu Search, you acknowledge and consent to the transfer of your information to these service providers' servers which may be located outside Nepal, subject to the safeguards described above.
All user data is stored on secure, access-controlled servers.
We retain your personal data for as long as your account remains active or as needed to provide our services.
Upon account deletion, your personal data will be deleted or anonymized within 30 days, except where retention is required by applicable law or for legitimate business purposes such as dispute resolution or fraud prevention.
Chat messages and shared media are retained as described in Section 4.6.
Transaction reference data related to HamroPay payments is retained for financial record-keeping as required by applicable Nepalese financial regulations.
Crash logs and technical data are retained for a maximum of 90 days and then automatically purged.
Firebase Analytics data is retained in anonymized and aggregated form and does not contain personally identifiable information.
Camera - Only when you actively use the camera
Storage / Photos - Only when you browse your gallery
Location / GPS - Only when using address or map features
Microphone - Only when you tap the voice search button
Internet - Always (required for app to function)
Notifications - After you grant notification permission
All permissions are requested only when needed. You can revoke any permission at any time through your device settings. Revoking a permission may limit certain features of the App.
You have the following rights regarding your personal data:
Right to Access - Request a copy of the personal data we hold about you at any time
Right to Correction - Request correction of any inaccurate or incomplete personal data
Right to Deletion - Request deletion of your account and all associated personal data. You can initiate account deletion directly from the Profile section within the App or by contacting us at support@tukaatu.com
Right to Restrict Processing - Request that we limit how we use your data in certain circumstances
Right to Data Portability - Request a copy of your personal data in a structured, commonly used, and machine-readable format (such as JSON or CSV) so that you can transfer it to another service if you choose
Opt-Out of Notifications - Disable push notifications at any time through your device settings or the in-app notification settings screen
Withdraw Location Permission - Revoke GPS/location access at any time through your device settings
Withdraw Camera / Storage Permission - Revoke media permissions at any time through your device settings
Withdraw Microphone Permission - Revoke microphone access at any time through your device settings
Opt-Out of Analytics - You may opt out of Firebase Analytics data collection by contacting us at support@tukaatu.com
To exercise any of these rights, please contact us at support@tukaatu.com or call +977 980 569 2517. We will respond to your request within 7 business days.
Tukaatu Search is not directed to children under the age of 13. We do not knowingly collect, solicit, or store personal information from children under 13 years of age. If we become aware that a child under 13 has created an account or provided us with personal information without verifiable parental consent, we will take immediate steps to delete such information and terminate the account.
If you are a parent or guardian and believe your child has provided us with personal data, please contact us immediately at support@tukaatu.com or +977 980 569 2517.
We take the security of your personal data seriously and implement the following measures:
12.1 Data Transmission Security
All data transmitted between the App and our servers is encrypted using TLS (Transport Layer Security) protocols
All API communications use HTTPS exclusively - unencrypted HTTP connections are not permitted
Real-time chat messages are transmitted over Pusher's encrypted WebSocket channels
12.2 Authentication Security
Account access is protected by OTP-based phone number verification
Authentication tokens are securely stored and automatically expire after a defined period
Unauthorized token use is detected and blocked by our backend systems
12.3 Server & Infrastructure Security
User data is stored on access-controlled servers with strict role-based access permissions
Only authorized personnel with a legitimate business need can access user data
Regular security audits and vulnerability assessments are conducted on our infrastructure
Database access is logged and monitored for suspicious activity
12.4 Payment Security
Tukaatu Search does not store any payment credentials, card numbers, or banking details
All digital payments are processed exclusively through HamroPay's PCI-compliant infrastructure
Pay on Delivery transactions involve no digital payment data whatsoever
12.5 Limitations
Despite our best efforts, no method of data transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable law.
Our App integrates the following third-party services. Each operates under its own privacy policy and terms of service:
Google Firebase Privacy Policy
Pusher Privacy Policy
HamroPay Terms & Privacy
OpenStreetMap Privacy Policy
We encourage you to review the privacy policies of these third-party services. Tukaatu Search is not responsible for the privacy practices of these external services.
We may update this Privacy Policy from time to time as our App evolves and new features are introduced. When we make material changes:
We will update the "Last Updated" date at the top of this page
For significant changes, we will notify you via push notification or in-app alert before the changes take effect
The updated policy will be made available at https://tukaatu.com/tukaatu-search-policy
Continued use of the App after changes are posted constitutes your acceptance of the updated policy
We recommend reviewing this Privacy Policy periodically to stay informed about how we protect your information.
This Privacy Policy is governed by and construed in accordance with the laws of Nepal. Any disputes arising in connection with this Privacy Policy shall be subject to the jurisdiction of the competent courts of Nepal.
If you have any questions, concerns, requests, or complaints regarding this Privacy Policy or the handling of your personal data, please contact us through any of the following channels:
Tukaatu Search Support Team Email: support@tukaatu.com Phone: +977 980 569 2517 Address: Mid Baneshwor Milan Chowk, Kathmandu, Nepal - 44600 Website: https://tukaatu.com/tukaatu-search-policy
We are available Sunday to Friday, 10:00 AM – 6:00 PM (Nepal Standard Time).
We aim to respond to all privacy-related inquiries within 7 business days.
This Privacy Policy applies to the Tukaatu Search mobile application available on Google Play Store and Apple App Store. It is intended to comply with Google Play Store policies, Apple App Store guidelines, and applicable data protection regulations of Nepal.
Tukaatu Search is a marketplace platform that connects buyers with independent sellers and store owners across Nepal. We provide the technology and infrastructure that enables commerce between buyers and sellers but we are not a party to the transaction between them.
17.1 Seller Responsibility
Each seller on Tukaatu Search is an independent third party responsible for their own products, listings, pricing, stock availability, and order fulfillment.
Sellers are required to comply with all applicable Nepalese laws and regulations regarding the sale of goods and services.
Tukaatu Search does not endorse any specific seller, product, or brand listed on the platform.
17.2 Refunds and Returns
Refunds, returns, and exchanges are handled by the individual seller in accordance with that seller's own return and refund policy.
Buyers are encouraged to review the seller's return policy before completing a purchase.
Tukaatu Search is not directly responsible for processing refunds or returns on behalf of sellers.
However, where a genuine dispute arises between a buyer and a seller, Tukaatu Search may, at its discretion, assist in mediating and resolving the dispute in a fair and reasonable manner.
17.3 Dispute Resolution
If you experience an issue with an order, product, or seller, you may:
1First contact the seller directly through the in-app chat feature
2If unresolved, contact Tukaatu Search support at support@tukaatu.com or +977 980 569 2517
3Our support team will review the dispute and assist where appropriate within 7 business days
17.4 Limitation of Liability
To the maximum extent permitted by applicable Nepalese law:
Tukaatu Search shall not be held liable for any direct, indirect, incidental, or consequential damages arising from transactions between buyers and sellers on the platform.
Tukaatu Search's liability in any dispute shall be limited to facilitating communication and mediation between the buyer and seller.
Tukaatu Search does not guarantee continuous, uninterrupted, or error-free access to the platform and shall not be liable for any losses resulting from platform downtime or technical issues.
END USER LICENSE AGREEMENT (EULA)
This End User License Agreement is a binding agreement between you and Tukaatu Services Pvt. Ltd. governing your use of the Tukaatu Search mobile application and its features, including chat, messaging, comments, reviews, and any user-generated content. By downloading, installing, or using the App, you agree to be bound by this Agreement. If you do not agree, do not use the App.
Tukaatu grants you a limited, non-exclusive, non-transferable, revocable license to use the App on Apple-branded products that you own or control, and as permitted by the App Store Terms of Service. You may not use the App on any device you do not own or control, or make it available over a network where it could be used by multiple devices at once.
Tukaatu has zero tolerance for objectionable content and abusive users. This is a strict condition of using the App and its chat, messaging, comment, review, and content-sharing features. You agree that you will not create, upload, post, send, or share any content that:
Is offensive, obscene, pornographic, sexually explicit, or depicts nudity;
Is defamatory, harassing, threatening, bullying, hateful, or discriminatory toward any person or group;
Promotes violence, self-harm, terrorism, or illegal activity;
Sexualizes, endangers, or exploits minors in any way;
Infringes the intellectual property, privacy, or other rights of any person or entity;
Is spam, fraudulent, deceptive, or intended to scam or mislead other users;
Contains malware or attempts to compromise the App, its users, or its systems.
You also agree not to behave abusively toward other users or Tukaatu staff, including through harassment, threats, hate speech, impersonation, or repeated unwanted contact.
The App provides an in-app mechanism to report objectionable content and abusive users. If you encounter content or behavior that violates this Agreement, use the Report option available on messages, conversations, products, comments, reviews, and user profiles, or contact us at support@tukaatu.com.
Tukaatu will review reports of objectionable content and abusive behavior and will act on them - by removing the content, warning, suspending, or permanently banning the responsible user - within 24 hours of receiving the report. We may remove content and take action against accounts at our sole discretion.
The App provides an in-app mechanism to block abusive users. You can block another user (for example, a store or a customer you are chatting with) directly from the chat or conversation screen. Once blocked, the blocked party can no longer send you messages or contact you through the App, and blocked conversations are hidden from your inbox. You can manage or remove your blocks at any time from the App.
You are solely responsible for the content you create, upload, or share, and for your interactions with other users.
You must have all necessary rights and permissions for any content you post, including images, video, and audio.
You must be of the age of majority in your jurisdiction, or have the consent of a parent or legal guardian, to use the App.
You must comply with all applicable laws and with this Agreement and Tukaatu's Terms of Service and content policies.
Tukaatu may, without prior notice, remove content, restrict features, and suspend or permanently terminate the accounts of users who violate this Agreement. Users who post objectionable content or who abuse others will be ejected from the service. Repeated or severe violations will result in a permanent ban.
The App is provided “as is” and “as available” without warranties of any kind. To the maximum extent permitted by law, Tukaatu shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss arising from your use of the App or from content or conduct of other users.
This Agreement is effective until terminated and terminates automatically if you fail to comply with its terms. We may update this Agreement from time to time; continued use of the App after changes take effect constitutes acceptance of the updated Agreement.
For questions about this Agreement, or to report objectionable content or abusive users, contact us at support@tukaatu.com.