FAQ's
How do you ship my orders?

All your orders are sent via TuKaaTu Express, a sub-company at Tukaatu and a leader of logistics in the market.

How can i change my shipping address?

By default, the last used shipping address will be saved into your Profile. When you are checking out your order, the default shipping address will be displayed and you have the option to amend it if you need to or you can change it directly from your profile by logging into it.

How long will it take for my order to arrive after I make paymet?

The maximum time our delivery partner Tukaatu Express takes to deliver is 3 working days upon payment verification depending on the volume of orders received.

If you experience delays in receiving your order, contact us immediately and we will help to confirm the status of your order.

What are the payment methods available?

At the moment, we only accept Cash on Delivery, IME Pay and eSewa payments.

How can I track my orders and payment?

After logging into your account, the status of your checkout history can be found under Order History or you can visit our delivery partner’s website accessible at www.tukaatuexpress.com to track your deliveries using the tracking ID provided while ordering.

How do I cancel my orders before I make a payment?

After logging into your account, go to your Shopping Cart. Here, you will be able to make payment or cancel your order.

Is it a must to make payment immediately at checkout?

Item ordering is on ‘first-come-first-served’ basis. To ensure that you get your desired items on time, it is recommended that you make your payment within 60 minutes of checking out via our payment methods or else we also have the cash on delivery options for your convenience.

What happens if there’s been a delivery mishap to my order? (Damaged or lost delivery)

We take such matters very seriously and will look into individual cases thoroughly. Any items that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected item and your D.O (Delivery Order) to our delivery partner at help@tukaatuexpress.com

We regret to inform you that no refunds will be given for orders that fall under the below categories.

1. In the event of damaged items received, we will require photo proof of the affected samples and your D.O (Delivery Order) in order for us to investigate and review before a decision is made to re-send the item to you at no cost, subject to availability. In light of this, any item that falls into this category should not be thrown away before taking photo proof and emailing the photo to our delivery partner at help@tukaatuexpress.com

2. In the event of lost item, our delivery partner will try to locate the delivery team in Tukaatu Express and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no cost, subject to availability.

Does the product have a warranty?

Well, we can’t say for sure. Since the products at Tukaatu Stores are added by stores owners who own their stores at Tukaatu, they will be mentioning it on the product you buy which is visible in any products on our platform.

How can I save when shopping online?

One of the benefits of shopping online is that you are able to find products at lower prices due to the economics of e-commerce. We recommend you to create an account and sign-up to our website’s newsletter as we will give you a heads-up of any sale they are having. At Tukaatu Stores, we send our members a newsletter to keep them up to date with new products and sales.

I got no results from my search but I am sure you have this product. How can I have better luck locating it?

If the database comes back to you with some lame expression like "No matches were found," you may be tempted to say that you weren’t looking for a box of matches. But the database is just being stupid.

To help it find a record you are positive is there, try the following:

• If you are entering the name of a singer, author, or artist, tries the complete name forward and backward: Jonathan Price, or Price, Jonathan, with and then without a middle name. (Some databases drop middle names, others know about them; some databases think of last name, first name, while others expect the name to be complete, and in order, a combination of first-name-and-last-name-all-in-one.